This policy describes information handled by the current Worthwell service. It covers the website, accounts, item submissions, buyer requests, fulfillment records, and support conversations.
1. Information you provide
- Account details: your first and last name, city, state or region, country, profile photo, email address, password hash, and account role. Passwords are stored as hashes rather than readable account passwords.
- Items and requests: descriptions, follow-up answers, offers, acceptance or matching decisions, and related history.
- Fulfillment information: shipping and handoff details, tracking references, inspection notes, identity-check confirmations, payment references, expenses, and recorded sale information. Our team may also handle transaction records outside the app as part of manual fulfillment.
- Support: the name, email, category, subject, messages, and status associated with a request, including a request submitted without an account.
Provide only information needed for the task. Do not put passwords, full card or bank-account numbers, identity-document images, or unrelated personal information into descriptions or support messages.
2. Technical information and cookies
We use session cookies and security tokens to keep you signed in and protect forms. Our hosting infrastructure and application logs may record request information such as IP addresses, timestamps, browser details, errors, and security events. These help operate the service, investigate failures, and limit abuse.
The current app does not include third-party advertising pixels. Essential session functionality may not work if you block its cookies. Install prompt preferences are stored locally on your device. If you enable notifications, we store your device’s push subscription endpoint and encryption keys. Browser and operating system push providers deliver encrypted notifications containing generic update text; names, item descriptions, locations, and message bodies are kept inside the app. You can turn notifications off for this device in Account or revoke browser permission. Signing out detaches this browser’s saved push subscription. Clearing cookies or signing out does not delete your saved account or transaction records.
3. How information is used
We use information to manage accounts, understand and price submitted items, provide optional matching, communicate about offers and fulfillment, verify transactions, keep business records, respond to support and privacy requests, and protect the service. Recorded completed transactions may inform future pricing for comparable goods.
Automated research helps identify items and find resale evidence. Worthwell’s application rules determine the offered amount and path. Items bought through SpeedSell are inspected before payment eligibility is confirmed.
4. Service providers and item research
Providers that operate our hosting, database, email, and other necessary infrastructure process information to deliver those services. Item descriptions and follow-up answers are sent to our configured research/model provider, currently OpenAI, to identify the item and find pricing evidence. Support subjects and a limited conversation history may also be processed by OpenAI to prepare internal recommendations and draft replies for our human support team. Those recommendations do not automatically send replies or make account or transaction changes. Any personal information you include in those descriptions may be included in that processing. Avoid including identifying details that are unnecessary to describe the item.
Carriers, payment services, or identity-check providers used in a particular transaction may receive the information needed to complete that step. Our current shipping, payment, and identity-check operations include manual work by the Worthwell team; do not assume those details are handled solely inside this website. Provider processing may take place outside your state or country.
5. Sharing with other users
Worthwell is not a public directory of everyone’s submissions. For buyer matching, we can show a reviewed item summary to a potential buyer. Match previews show each person’s city, state or region, and country before they agree to connect. We use your profile location as the location of your items; keep it current in Account. No street address is requested for these previews. After both sides agree to connect, a private in-app conversation opens and each person can see the other person’s name and profile photo. We store its messages and delivery times and track unread messages. Profile photos are resized and re-encoded to remove embedded metadata before being shown. We do not automatically share your email address with the other person. You choose what to share in your messages. Reporting a conversation sends your reason and up to 20 recent message excerpts to our support team; those excerpts may also be processed with the support request as described above. Withdrawing or closing a match does not erase its conversation history.
We do not sell account contact details to advertisers. We may disclose information where needed to comply with lawful requests, resolve disputes, prevent fraud, or protect people and the service.
6. Storage and retention
We retain account, transaction, support, and security information as needed to provide the service, manage ongoing transactions, keep necessary business records, and resolve disputes. The app does not currently apply one automatic deletion period to every record.
Withdrawing an item or request marks it as withdrawn; it is not permanent deletion. Backups and transaction or security records may remain after a change or deletion request where necessary. Access is limited through account permissions, but no storage or transmission system is guaranteed to be completely secure.
7. Your choices and privacy requests
You may choose not to submit an item, decline an offer or connection, and withdraw eligible activity. To request access, correction, account deletion, or help with information already shared, use Support and choose “Privacy request.” You do not need to sign in to submit that request. We may verify your identity and review transaction, security, and recordkeeping obligations before making changes or providing records.
We will explain what we can do and any relevant restrictions. Requesting deletion does not cancel an unsettled transaction or automatically remove information another party has already received. Legal privacy rights may also apply depending on where you live.
8. Children, changes, and contact
Worthwell is intended for adults aged 18 and over. If you believe a child provided personal information, contact Support so we can investigate.
Changes to this policy will show a new effective date. We will communicate material changes where appropriate. Contact Support for questions about information use or this policy.