These terms explain how you may use Worthwell to describe an item, receive a possible offer, request a buyer match, or ask for help. Read them together with our Privacy policy and the specific offer or handoff instructions we give you.
1. Your account and information
You must be at least 18 and able to enter into an agreement to transact through Worthwell. Provide accurate contact and item information, keep your password private, and use an account you are authorized to access. Contact Support if you suspect unauthorized activity.
Describe only goods you own or are authorized to sell. Do not submit stolen, counterfeit, unlawful, or dangerous goods, misrepresent condition or ownership, impersonate someone, misuse another person’s information, or interfere with the service.
2. Descriptions, questions, and quotes
Worthwell may ask for clarification, offer to buy an item through SpeedSell, or offer an optional buyer-match path. Not every submission receives an offer. Examples and sample amounts on our website are illustrations, not offers for your item. An offer applies to the specific description and any stated conditions and expiration.
Keep descriptions accurate, including faults, locks, missing parts, and material condition details. Our automated item research assists the process; it does not replace the inspection of your actual item.
3. Accepting a SpeedSell offer
SpeedSell is a purchase directly by Worthwell. Accept the offer only if you can supply the described item. Wait for a shipping label or agreed handoff instructions before sending it. Use the instructions provided, pack safely, and retain tracking or drop-off records. Contact Support before shipping if the instructions, costs, destination, or item details are unclear.
After receipt and verification that the item matches your description, payment is due within 48 hours. Identity or ownership checks may be required before verification is completed. The app records payment references; it is not a stored-value account, and a “recorded payment” refers to a transfer made through the payment method arranged with our team.
If the item materially differs from the description or cannot be verified, we may put it on hold and contact you to resolve the issue or arrange a return. We do not treat a lower amount as accepted without your agreement. Return arrangements and any applicable costs must be explained before you agree to them. Nothing in these terms permits us to keep your item without an agreed purchase or other lawful basis.
Before handing over a device, back up and remove personal data and remove account or activation locks as instructed. Never send passwords, identity-document images, or full payment credentials in an item description or ordinary support message.
4. Buyer matching
Buyer matching is an optional introduction service, not a purchase by Worthwell. Saving an item or request does not guarantee a buyer, connection, sale, price, or payment. You decide whether to proceed. A private in-app conversation opens after both sides agree to connect. Contact details are not shared automatically. Use messaging to discuss the item and arrange a sale; do not harass others, send spam, or request passwords or verification codes. Report concerns from the conversation.
Unless Worthwell expressly agrees otherwise for a specific transaction, the buyer and seller arrange their own payment, delivery, inspection, and any returns. Confirm those terms before exchanging money or goods. The current buyer-match service does not provide escrow or a purchase guarantee.
5. Withdrawal, account help, and disputes
You can withdraw eligible items and buyer requests using the app. Withdrawn activity remains in your history and is not automatically erased from our records. An accepted SpeedSell item cannot be withdrawn with that control; contact Support to discuss an offer already in progress. Closing a match prevents further messages but retains conversation history. Information you choose to send cannot be recalled by withdrawing a request.
If something is wrong, send a support request with the relevant item or request number. We will review the information and explain the available next step. Do not assume an offer, payment, shipment, or return has changed until we confirm the change.
6. Availability and changes
Worthwell is in early access. Capacity is limited, and quoting, matching, or account features may be temporarily unavailable. We may restrict misuse or suspend access to protect people and the service. An interruption does not cancel an existing payment obligation for an item that has satisfied its agreed verification conditions.
We may update these terms and will identify the effective date on this page. Material changes affecting an existing transaction will be communicated rather than silently changing the offer you already accepted. Applicable consumer rights remain in place; these terms do not remove rights that cannot lawfully be excluded.
7. Contact
Worthwell is made in Lansing, Michigan. Use Support for questions about these terms, account access, shipping, payments, or a transaction. You can submit a request without signing in.
Location reference data
Location names are supplied through World’s reference dataset. Cayman geographic data is supplied by GeoNames under CC BY 4.0; the dataset publisher normalizes some place names. Selecting a location records information you provide and does not verify the physical location of a person or item.